About Prints

What prints sizes are available?

Available size options are listed under each product. Most prints are offered in the following sizes:
13x18 cm / 5x7″
21x29.7 cm / 8x12″
30x40 cm / 12x16″
40x50 cm / 16x20″
50x70 cm / 20x28″
60x90 cm / 24x36″

What materials are used?

Paper Finishing: Matte, smooth, and non-reflective surface.
Paper Weight: 200 gsm (80 lb), durable and long-lasting.
Environmental Impact: FSC-certified or equivalent paper, supporting sustainable practices.
Inks: Eco-friendly, water-based, and non-toxic, complying with international safety standards.

Are prints sold with frames?

Our prints are sold unframed.

Do colors look exactly as shown on the screen?

While we strive for color accuracy, actual print colors may vary slightly due to your screen settings.

Ordering & Payment

What payment methods do you accept?

We accept Apple Pay, Visa, MasterCard, and AMEX.

Can I cancel or change my order?

You may be able to make changes or cancel your order, depending on its status. Please contact us at info.airyprints@gmail.com as soon as possible. However, we cannot guarantee that changes or cancellations can be made, as we aim to process and ship orders quickly.

Shipping & Delivery

Where do you ship to?

We currently ship within the EU.

How much does shipping cost?

Shipping is €5.99 and free for orders above €70.

How long will it take to receive my order?

You can expect your Airy prints to arrive within 3–9 business days, depending on your location. This estimate includes processing, production, and delivery times. Please note that delivery times are approximate and may vary.

Can I track my order?

Yes, you will receive an email with a tracking number as soon as it is available. If you have trouble locating your order, feel free to contact us.

Product Issues

What should I do if my print arrives damaged?

Please inspect your order upon receipt and contact us immediately at info.airyprints@gmail.com if the item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right.
Process for Returns:
1. Contact us at info.airyprints@gmail.com, describe the issue, and include photos of the item.
2. We’ll provide detailed instructions on where to send your return and what to include.
3. Pack the item securely and send it back to us. Be sure to obtain a tracking number for your return.

What if I receive incorrect order?

If you receive the wrong product or encounter any issues with your print, please don't hesitate to reach out to me. I'll ensure the situation is resolved as quickly as possible.

Other

Can I order a custom size or design?

If you’re interested in a custom size or design, please contact us at info.airyprints@gmail.com. There is a chance we can make it happen :)

How do I care for my poster?

We recommend framing your print to protect it from dust, moisture, and sunlight. Use a clean, dry cloth to gently wipe away any dust or fingerprints, and avoid touching the surface of the print directly.
Keep your prints away from direct sunlight and harsh artificial light to prevent fading.